Returns & Refunds

Every print is made to order just for you, so we can't accept returns for a change of mind. But if something isn't right with your print, we'll make it right.

Damaged, defective, or wrong prints

If your print arrives damaged, has a printing defect, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem (and the packaging, if it was damaged in transit). We'll send a free replacement or give you a full refund, your choice. You won't need to send the original back.

Cancelling an order

Orders are reviewed by hand before they're sent to print. If you'd like to cancel, get in touch as soon as possible — if your order hasn't been sent to print yet, we'll cancel it and refund you in full. Once printing has started, we can't cancel it.

Lost packages

If your tracking shows no progress for 14 days, or says delivered but you haven't received it, let us know and we'll work with the carrier to find it or send a replacement.

How refunds work

Approved refunds go back to your original payment method, including shipping and any sales tax paid. Depending on your bank, they usually appear within 5–10 business days.

Contact

Email orders@stillflight.life or use the contact form, and include your order number.